Refund & Cancellation
We strive to provide the best possible experience. If you are not satisfied, here is how we handle refunds and cancellations.
01. Subscription Cancellation
You can cancel your ShipRelease subscription at any time directly through your account settings. Upon cancellation, you will continue to have access to the Pro features until the end of your current billing period. No further charges will be applied.
02. 14-Day Money-Back Guarantee
We offer a full refund within the first 14 days of your initial subscription if you are not satisfied with the Service. This applies to your first payment only. To request a refund, please contact our support team.
03. Processing Refunds
Refunds are processed via Paddle. Once approved, the refund will be credited back to your original payment method within 5-10 business days, depending on your financial institution.
04. Exceptional Cases
We reserve the right to refuse refund requests in cases of service abuse or violation of our Terms of Service. If you have unique circumstances, please reach out to us and we will do our best to find a fair solution.
Need a Refund?
Email us at helloshiprelease@gmail.com with your account details and the reason for your request. We're here to help.